| Agenda |
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|
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0900 |
Registration & Coffee |
| |
0930 |
Welcome from the UKRUG Steering Group
Jim Halliday
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0945 |
BMC & Remedy –
Extending the Value of Your Investment
Alan Smith UK Managing Director for BMC
Elva Pearson UK Regional Director for Remedy
|
| |
1015 |
Customer Case Study
John Canning, Customer Services Director - EMEA IT,
Cadbury Schweppes Plc
|
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1100 |
Coffee Break & Partner Fair |
| |
|
| Business Track |
Technical Track |
|
| |
1115 |
Mobile Service Management: A Primer
Anand Chandrasekaran, Aeroprise
|
Past, Present & Future Use of Remedy in The Open University
Ian Trimnell, The Open University
|
|
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1140 |
Process Management for Remedy
Mark Herring, Abydos Limited
|
Using Meta-Update to Solve Problems
Ben Chernys, Software Tool House
|
|
| |
1205 |
Closed Loop Notification
Paul Firby, Invoq Systems
|
Java XML Interface
Vic Mystry, Remedy Developer BT
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|
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1230 |
Lunch & Partner Fair |
| |
| |
|
| Business Track |
Technical Track |
|
| |
1415 |
Best Practices in Managing Multi-Channel Communications
Stephen Bell, Apropos Technology
|
Productivity Through Mobile Solutions
Greg Grant, Navara
|
|
| |
1445 |
Effective Approval and Prioritization through Value
David Shoup, Dexterra
|
Field Service Optimisation with Remedy
Donna Grant, Indus International Ltd
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|
| |
1515 |
Coffee Break & Partner Fair |
| |
1530 |
Sven Strassburg
Remedy
|
| |
1600 |
Closing Address from the UKRUG Steering Group
Jim Halliday
|
| |
1700 |
Conference Closes |
