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| Agenda |
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| 0900 |
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Registration & Coffee |
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| 0930 |
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Welcome from the UKRUG Steering Group
Jim Halliday |
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| 0935 |
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BMC Atrium CMDB - The Heart of BSM
Andy Spiers, BMC
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Business Track |
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Technical Track |
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1015 |
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ITSM On-Demand Services
Dominic Anschutz, TuringSMI
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Beyond Mid-tier
Kelly Heikkila, Kinetic Data
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| 1100 |
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Coffee Break & Partner Fair |
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Business Track |
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Technical Track |
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1115 |
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The Proactive Service Desk - Can People Be Configuration Items?
Paul Firby, AlarmPoint Systems
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Populating the CMDB with Meta-Update
Ben Chernys
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1155 |
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Mobile Services in ICT-Industries
Andreas Mitzkus, T-Systems
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Trouble Shooting & Performance Tuning using Logfiles
Misi Mladoniczky, RRR
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| 1230 |
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Lunch & Partner Fair |
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| 1330 |
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Keynote Speaker
Doug Mueller - Service Management Business Unit R&D and Product Strategy VP, and co-founder of Remedy |
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Business Track |
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Technical Track |
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1415 |
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Defining “Services” and creating a Service Catalogue
Matthew Burrows, newScale
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Graphical Process Management for ITSM
Mark Herring, Abydos
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1445 |
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Ensuring System Performance
Phil Sayers, Scapa Technologies
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| 1515 |
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Coffee Break & Partner Fair |
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| 1530 |
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ITSM V7 - What's New
Tony Goodwin, BMC
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| 1600 |
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Ask the Panel
Hosted by Jim Halliday |
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| 1630 |
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Drinks Reception sponsored by TuringSMI |
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| 1730 |
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Conference Closes |
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