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| Agenda |
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| 0900 |
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Registration & Coffee |
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Telford Theatre |
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| 0930 |
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Welcome from the UKRUG Steering Group
Jim Halliday |
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| 0945 |
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Fast Track Exhibitor Introductions
A maximum of one minute from each of the exhibitors |
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| 1000 |
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Service Management
Industry trends in SM and the future direction of BMC and it’s SM products
Doug Mueller, CTO Service Management Business Unit, and co-founder of Remedy |
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| 1035 |
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BMC Customer Advocacy
BMC’s initiative to improve customer intelligence
Tony Goodwin, BMC
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Telford Theatre |
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Palmer Room |
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| 1045 |
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The Salmon of Knowledge
Empowering the Help Desk agent with tools and infrastructure to help them cope
with the complexities of a rapidly evolving service environment.
Dr Orhan Ertughrul (D. Phil.)
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License Optimisation and Monitoring
Misi Mladoniczky, RRR Scandinavia AB
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| 1115 |
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Coffee Break & Partner Fair |
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Telford Theatre |
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Palmer Room |
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| 1145 |
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Control Unplanned Change
Tripwire
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ITSM 6 –> 7 Migration
Ben Chernys, Software Tool House Inc
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| 1215 |
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Partner Speed Dating
Three ten minute round table sessions with Partners
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| 1245 |
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Lunch & Partner Fair |
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| 1345 |
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20 Things You Didn’t Know About BMC
Tony Goodwin, BMC
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Telford Theatre |
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Palmer Room |
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| 1430 |
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Support Automation takes CenterBeam’s IT Support Offering to a New Level
TiFiC
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Performance / Sizing / Scalability
Tim Harris, Enterprise Solutions Architect, Service Management Business at BMC
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| 1500 |
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Coffee Break & Partner Fair |
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Telford Theatre |
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Palmer Room |
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1530 |
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ITIL 3 and How it Relates to the Remedy Suite
Fusion
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Implementation of Service Request Management
Devoteam Tertio
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1600 |
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Overview of Best Practices for Extending ITSM Tools and Process to Mobile Employees
Dan Turchin, CEO Aeroprise
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Remedy As A Mobile Application
Richard Abel, Vodafone Applications Service Product Manager, Vodafone UK
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| 1630 |
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Ask the Panel
Hosted by Jim Halliday |
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| 1645 |
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Drinks Reception |
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| 1730 |
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Conference Closes |
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