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| Agenda |
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| 0845 |
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Registration & Breakfast Buffet |
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Telford Theatre |
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| 0930 |
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Welcome from the UKRUG Steering Group
Jim Halliday |
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| 0945 |
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Fast Track Exhibitor Introductions
A maximum of one minute from each of the exhibitors |
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| 1000 |
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AR & ITSM
Charles Binns, BMC |
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| 1035 |
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Some golden nuggets for implementing Remedy 7 ITSM with CMDB
Clare Hubbard, Met Office,
Phil Hogan, Tiberone
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| 1115 |
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Coffee Break & Partner Fair |
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Telford Theatre |
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Palmer Room |
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| 1145 |
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ITSM 7 Foundation Data Design Principles
David Savino, Column Technologies
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| 1230 |
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Ensuring the Service of Service Management
Stephen Walters, Borland
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Controlling Your ITSM 7 Data with Meta-Update
Ben Chernys, Software Tool House Inc
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| 1300 |
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Lunch & Partner Fair |
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Telford Theatre |
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Palmer Room |
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| 1400 |
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Lessons Learnt in SRM
Andy Walker, BMC
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| 1430 |
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Process modeling, analysis, documentation and graphical presentation of workflow rules for BMC Remedy applications
Mark Herring, Abydos
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TBA
Fusion
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| 1500 |
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Coffee Break & Partner Fair |
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Telford Theatre |
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1530 |
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Achieving ROI from Service Catalogues
Kinetic Data
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1600 |
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Lessons learnt in Knowledge Management
Pete Watters, BMC
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| 1630 |
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Ask the Panel
Hosted by Jim Halliday |
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| 1645 |
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Drinks and Canapes hosted by Column Technologies |
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